1. How can I contact Urban Leather Store for further queries?
Simply contact our Customer Care Department by sending us an e-mail to info@urbanleatherstore.com or by using our Contact Us tab.
  1. What is our Quality Policy?
Urban Leather Store is committed to provide best quality product. we make sure that every material used in production qualifies the standards of our policy for quality.Our best quality products reflect our belief and philosophy that customers are our utmost priority. We do not only attempt to maintain quality in our product, We strive to provide excellent quality customer service so that our clients can enjoy best shopping experience.
  1. What is the quality of leather and how do we procure it?
The basic material used in our products is leather. According to the availability and suitability we procure leather which comes from Cow/Buffalo-hides and Sheep/Lamb skins. We procure fine quality hides and after processing it transform them into beautiful leather apparel.
  1. Are these jackets in stock?
Urban Leather Store is a customer-oriented company which manufactures product as per the specifications of the customers. We manufacture desired product after receiving request from customers. However, few of our products are quite popular among our customer base and we maintain its availability in our stock.
  1. How long will it take to receive my order?
We use Express courier services such as DHL, FedEx, USPS. If a customer gives customized order, order will take 10-12 days, otherwise order will only take 5-10 days to reach your door steps. However natural disasters or unavoidable circumstances may delay the order of which you would be instantly intimated.
  1. Is ordering online secure?
To provide secure online transaction, we facilitate our customers with world most reliable payment options such as PayPal. For customers who doesn’t have PayPal accounts, can pay directly through their Credit/Debit card.
  1. Do you ship orders worldwide?
We started from limited countries initially but as we grow we expanded our reach and started taking orders from customers worldwide. As we use courier services like DHL, FedEx, UPS it is very convenient for us to reach you globally.
  1. Do you offer free shipping to USA, UK and Canada?
Yes, we offer free shipping to USA, UK and Canada.

9. Where can I look for information on the order I placed?

Once order has been booked, customer receive an email on their given email address which contains details of the transaction including price, shipping charges, order date, expected date of receiving order and order number.Registered customers can get details of their orders, manage their orders, subscribe to our newsletter for latest product offerings, and periodic discount offers.

10. Can I make a change after I have placed my order?

After confirmation of order, customers can amend or make changes in order within 24 hours. After that, it would be difficult to incorporate any changes.